Secretaries & Administrative Staff

English for Specific Purposes
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English for Secretaries and Administrative Staff

English has become the language of business and it has therefore become important for all administrative staff and secretaries to be able to communicate effectively in English.

The focus of the course is on speaking and listening skills to ensure effective communication within the workplace. The course assumes that students will have an intermediate level of English and is ideal for students who need to further their business English within the workplace.

The course will focus on the language needed for practical tasks and communication in the workplace:

Vocabulary is of paramount importance and therefore the focus is placed on using the correct vocabulary at the appropriate time and within the correct context, ensuring effective communication between work colleagues, customers and suppliers. An emphasis is placed on real work situations using business terms and expressions, including abbreviations and colloquial expressions.

Speaking skills development activities simulate real-life communication, such as describing basic company information, arranging meetings and setting agendas, message-taking and other basic administrative functions. These are practiced using role-play and information gap tasks that involve finding out information from a partner.

Grammatical structures are introduced and reviewed according to the needs of students. Areas such as imperatives and message-taking are introduced to prepare learners for real life situations. Discovery learning activities are favoured where students are encouraged to notice and work out structural patterns rather than learn rules that have little or no practical application.

Reading and listening skills are developed through tasks that involve studying authentic and simplified authentic-type texts. Listening texts prepare students for communication with native speakers and non-native speakers by using recordings that contain different accents and regional variation. Written tasks aim to motivate students by developing their knowledge of useful language phrases and vocabulary chunks for different text types such as meeting requests, written notices and message-taking. Written exercises are used to reinforce vocabulary and grammatical.

Who is the course for?

All personnel involved in an administrative function in a company whether this be as a secretary, personal assistant, warehouse manager, or an administrative clerk.

Course Information

Course Summary

  • Starting Dates: On request
  • Duration: 2 -8 weeks
  • Lessons per week:
    • 20 Group lessons
    • 10 English for Secretaries and Administrative Staff private lessons
  • Minimum English Level: Intermediate
  • Maximum students per class: 12 students

Class Times
Monday – Friday
09h00-10h40 > Tea Break 11h00 – 12h40 > Lunch Break

Monday –Thursday

Price (Quoted per week)

  • €350 for 2-4 weeks
  • €330 for 5-8  weeks


  • Tuition fees
  • Placement test
  • All course materials
  • End-of-course certificate
  • Unlimited free wi-fi access on school premises
  • Access to free online English courses through Net Languages and Ih World


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“I would like to thank IH Cape Town for the beautiful time. I had the possibility to get to know amazing people from different countries of the world.”

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Marie Ritter


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Elizabeth Djanie Badjoko-Wa-Lileko


“Ih Cape Town is an amazing English school. It’s location in Sea Point makes it a safe place, with a safe surrounding. Teachers are awesome. Each teacher has unique qualities and is very loveable. I don’t regret any second I spent here. I truly fell in love with the school and with Cape Town.”

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"I really improved my conversation and my English level. I met a lot of new friends. I am delighted about the school and the teachers."

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Carlos Climent


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