Payment Terms & Conditions

1. Detailed description of goods and/or services

IH Cape Town Language Institute (Pty) Ltd is a business in the Educational industry that offers English as a Foreign Language [ EFL] courses , accommodation and other tourist related services.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by email.

3. Return and Refunds policy

The provision of goods and services by IH Cape Town Language Institute (Pty) Ltd is subject to availability. In cases of unavailability OR Visa Refusal, IH Cape Town Language Institute (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders which are NOT as a result of a Visa refusal , will attract a 15% administration fee.

4. Customer Privacy policy

IH Cape Town Language Institute (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted

Payment may be made via Visa, MasterCard or by bank transfer into the IH Cape Town Language Institute (Pty) Ltd bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for IH Cape Town Language Institute (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by IH Cape Town Language Institute (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

IH Cape Town Language Institute (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and IH Cape Town Language Institute (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

IH Cape Town Language Institute (Pty) Ltd, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by IH Cape Town Language Institute (Pty) Ltd (a Private company) based in South Africa and trading as IH Cape Town Language Institute (Pty) Ltd, registration number 2008/021829/07 and with AJ Thompson, GK Eyre and JP Dykes as Directors.

13. Company contact details

Company Physical Address:

IH Cape Town Language Institute (Pty) Ltd
1st Floor,
Corner Church and Regent Street,
Sea Point, 8005,
Cape Town
South Africa
Email: [email protected]  
Phone:+27 21 433 0546